At GB Shops, our platform operates on a peer-to-peer (P2P) buying and selling model. While we aim to facilitate smooth transactions, it’s important to understand our refund policy, which is designed to support both buyers and sellers effectively.
Key Points of Our Refund Policy
- No General Refund Policy: GB Shops does not offer a general refund policy for transactions made between users. All sales are final, and users are encouraged to communicate clearly and verify details before completing any transaction.
- Advertising Fees: To promote their products on GB Shops, sellers may choose to pay a fee on a daily, weekly, or monthly basis. This fee is for the visibility of their listings and does not guarantee a sale.
- Conditions for Refunds:
- Technical Issues: If a seller’s ad has not been displayed on the website due to a technical fault, a refund may be issued within thirty days of the issue being reported.
- Mistaken Transactions: Refunds for mistaken transactions will only be considered if the user has not posted the ad details, and the ad has not been displayed on the website.
Requesting a Refund
If you believe you qualify for a refund under the conditions outlined above, please follow these steps:
- Contact Support: Reach out to our customer support team through the “Contact” section of our website.
- Provide Details: Include your account information, the nature of the issue, and any relevant documentation to support your request.
- Wait for Review: Our team will review your request and respond within a reasonable timeframe.
Conclusion
We appreciate your understanding of our refund policy as we work to create a reliable and efficient marketplace. For any further questions, please feel free to reach out to our support team. Thank you for being a part of the GB Shops community!